Location: 1581 Co Rd 4516, Castroville, TX 78009
Phone: (830) 931-9190
Date(s) Stayed: 11/1/15 to 2/29/15 and 4/1/16 to 5/13/16
Length of Stay: 4+ months
Site #: 209 & 204
Cost per night (with taxes): $610/month + Electricity
Discount Used: Online Special
Connections: 50 amp FHU’s
This is one of those where an advertisement and photos tell you one thing and you get another. Alsation RV Resort boasts themselves as being a 10-10-10 Resort HOWEVER……
If you visit the website, it shows photos of gorgeous grounds, sites and boasts of an onsite restaurant, golf course, spa services, casitas, pavilion, pool and hot tub. Its appeal to adults is what we were looking for wintering over. We were SO EXCITED that we found them; they advertised a winter special on one of the RVer facebook pages which enticed us to book with them.
Their amenities listed on their website are as follows. We will make our assessments beside each one in (parenthesis). We strongly encourage our followers to please read through all of our comments beside each bullet. Eye opening. Again, website and photos can be quite deceiving.
- 9 Luxury Casitas (these are designed for Class A’s only because of the way they are situated. You drive your Class A in; head first. Backing a 5th wheel simply won’t work because of the design. They are only a small building with a shower/commode, and closet inside. No room for bed, futon or sofa bed. No sleeping inside them. They each have an outdoor covered patio and kitchen that looks out to the golf course. Each comes with a grill. They are nice but again, no room for your guests.
- 60 Over-sized RV sites – (they are paved, ample spaced and staggered so when parked, you’re really not looking in your neighbor’s windows. Each site is long with a nice half round patio with a small table and chairs. We fit nicely with a 42′ fifth wheel and dually. Even had room for our motorcycle.)
- 30 and 50 amp hookups (no problems)
- Full Restaurant & Bar (this is the hard part. They are only open Thurs, Fri and Saturday evenings and they close at 10 pm. Their service leaves much to be desired. Their timing of food delivery to the tables needs serious training. The kitchen needs to get it together and work on getting each table’s orders out at the same time. The food is bland and plain. They are notorious for running out of certain dishes. The wait staff needs to work on their timing and attention to their tables. We’ve gone a total of three times and each of those, we’ve had to wait a long time, had to ask for refills or even our check. They barely checked on us during our meals. The Hideaway Restaurant desperately needs help in all facets of restaurant and bar management. Running out of Miller Lite draft beer on a Friday at 6pm is unacceptable. We were forced to pay more for their foreign draught because they ran out of domestic.)
- Giant Infinity Pool (Never swam in it, so we can’t give a review on this part. It was too cold to swim most times. However, it was appealing aesthetically. It should be a heated pool at a ‘resort’)
- Large hot tub (Never used it. A couple times it was broken. Oftentimes, you’d see children using it. Personally, we don’t think children under the age of 16 should be using them. Adults only, please, especially in the evenings!)
- Large Event Pavilion – (absolutely beautiful however, management never uncovered the chairs and tables for guest to sit out on nice warm days. They were often pushed into a corner always covered unless there was a private event going on during the weekends).
- 18 Hole Golf Course (never used it; no review)
- Clubhouse (never used it; no review)
- On-site Laundry Facilities (when we got there, they only had 2 washers and 2 dryers. After about 2.5 months into our 4 month stay, they put in more but then they raised the price of each. $3.50 per load. It was cheaper and easier for us to take our soiled laundry to the town laundromat 3 miles away and do it all at once.)
- Clean Restrooms (they were nice and clean except on weekends. Honestly, I didn’t feel safe unless I locked the door to the outside. There were no shower doors to lock and when the door to the restrooms was opened, there was a bee-line view into the shower area. There were no benches or chairs to sit on in the ladies room. The building was at the very end of the park and not centrally located like it should have been.)
- Plenty of Parking (yes! If you have guests, there’s a parking lot close to one side of the Resort near the pavilion and restaurant.)
- Resort Activities (NONE!!! Our BIGGEST complaint! At first, one of the ladies started a Wednesday morning coffee for the ladies however, that fizzled out. There also was a yoda/aerobics class twice or three times a week from one of the other RV’ers when they got there but was short-lived because they left. They did have a Holiday Party/Potluck however, we couldn’t go because of a conflict of obligation we had elsewhere. There were no games, bingos, cornhole, pickle ball, weekly potlucks, community campfires, etc. We were told when making reservations that there would be tons of activities. We were so disappointed. They need to hire a serious Activities Director.)
- RV Rally Meeting Areas (Where? Their pavilion that was never tended to or allowed resort guests to use? Their overpriced, poor service cheesy restaurant/bar?)
- Friendly & experienced staff (the ONE THING that kept us from moving was the office manager “CHASITY” who administratively ran the entire resort. She always was cordial and friendly; eager to accommodate guests needs and wishes. She truly tried. The place will deteriorate when she leaves. In the later part of our stay, “Mike” the maintenance person was great as well. However, he was hired after the fact and needed much before. The month he was hired while we were there, he was fantastic! )
First, we saw no interaction or visibility of owners/management; ANY of them. Not one came to shake hands, thank their patrons, ask if everything’s alright, ask for input, etc. They were nothing but so-called ‘business man in suits’ trying to manage an RV park/resort with no hospitality mindedness. If they would be more interactive with their guests, they would find they are doing it all wrong.
Free WiFi?? WHAT WiFi??? Neither AT&T nor Verizon worked well there. What ‘free’ WiFi they boasted having, was almost nonexistent. When we left, they were supposedly working on it.
One of our pet peeves is lack of rule enforcement. Resort owner’s family and friends, employees’ and guests’ children riding their bikes and running between sites on the grass. This was supposed to be a respectable ‘Resort’, not a daycare or playground. Also, it stated as one of the rules that one had to be 16 to operate a golf cart however, one of the owner’s family’s kid (was about 10) was full throttle on their personal golf cart all hours of the days and nights; oftentimes going way too fast for conditions and resort speed limit without headlights. If there was a problem or issue, there was no one to report to or take care of them. We felt we were on our own. Too many lack of enforcement issues to list.
Guests are not permitted to take their own beverages to the pool. We paid dearly to be guests of the RV ‘Resort’ but couldn’t take our own beverages?? They want you to purchase from the Hideaway Restaurant/Bar however, they are only open Thurs, Fri and Sat evenings. We’re not paying $4 for a beer while we at the pool. Sorry. Guest who stay at RV Resort should be allowed to bring their own. Their excuse? ABC laws because the restaurant/bar is right there. If this is the case, lower the prices on their beverages. At least have pitchers of ice water on the tables.
The Resort has a small room gym area consisting of a treadmill, eliptical and universal weight machine. There were very vague instructions for any of the machines; small pictures on the machine how to even use the intimidating sized universal weight machine. It was very limiting considering the size of machine. The average person would need a stool to stand on to change the gear. Because the gym room is located inside the building, it was only available for use 9:00 am – 6:00 pm. during business hours. We wanted to use it early mornings and couldn’t. It was locked when the employees went home for the day. Poorly located.
Guests for the most part cleaned up after their pets; always a few though who are careless. There is a dog walk area however, I’ve heard several dog owners don’t use it because its not mowed and there are snakes. Some honored the leash requirement, some didn’t. Some would leave their dogs unattended in their RV’s for the day barking. No one to report the nuisance to.
Landscaping…we realize we ‘wintered over’ during the winter months but they totally let the landscaping go; huge unsightly weeds took over the grounds between and around each site. Hopefully, the new maintenance person can get a hold of what was let go.
The trash dumpsters were not large enough for the amount of trash from 60 sites. They only scheduled once a week dumpster pickup. By the third day, the dumpsters were overflowing with trash. It was horribly unsightly and smelly. The second time we stayed, they arranged for biweekly pickup which was an improvement.
Would we stay here again? The price vs. the LACK OF services, accommodations and ‘resort type’ amenities will keep us away. It might ‘look’ like a ‘resort’ however, it didn’t have the reputation to boast the title of ‘resort’. It was merely a place to park our RV for the winter for an over inflated price ($610 + $100 electric approx). We feel like this is a ‘bait and switch’ operation. The management needs to seriously get on board and recognize this. Alsation RV Resort COULD BE a fantastic winter-over fun RESORT for RVers. Its a BEAUTIFUL facility but business side is ugly. However, through word of mouth of so many, it has a lot to be desired for them…or us…to return.